Customer Service

E: customerservice@dekonti.com

P: 415-298-4946

Please note that the best way to get in contact with us is via email

Ordering:

If you are having trouble ordering or finding the piece you want, you may call during standard business hours (US, Pacific Standard Time Zone) 8am-5pm Monday- Friday.

Payment, Pricing & Promotions:

While we take every measure to ensure prices published on the site are accurate and current, prices are subject to change.

Caring for Dekonti Jewelry:

Dekonti jewelry can be cleaned using a soft jewelry polishing cloth. Avoid harsh detergents when cleaning jewelry. Never clean jewelry in bleach. Swimming in chlorinated water should also be avoided. Jewelry should not be worn in the shower or the pool or placed in water for an extended period of time.

Please note that while Sterling Silver is malleable, squeezing, shaping or bending pieces may compromise the integrity of the design. Dekonti is not responsible for misshaped or broken pieces as a result of customer manipulation.

Wholesale:

Please email all wholesale inquiries to wholesale@dekonti.com.

*Help us get your emails answered quickly by reserving this email for wholesale purposes only

 

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